Information We Collect

We collect different types of information depending on how you engage with SynapFlux. This includes details you provide directly and information gathered automatically through your interactions with our platform.

Personal Information You Provide

When you register for our courses, contact us, or use our services, you might share:

• Your full name and contact details including email address and phone number
• Postal address for course materials or billing purposes
• Payment and billing information when you enrol in paid courses
• Educational background and professional experience where relevant
• Project work, assignments, and portfolio materials you submit
• Messages and feedback you send through our contact forms or support channels

Information Collected Automatically

Our platform collects certain technical information when you visit our website:

• IP address, browser type, and device information
• Pages you visit and how you navigate through our site
• Time spent on different sections and resources you access
• Referring websites and search terms that brought you to us
• Course progress, completion rates, and learning patterns

How We Use Your Information

We process your data for specific purposes that support your learning experience and our business operations. Every piece of information serves a practical function.

We don't sell your personal information to third parties. When we share data with service providers, they're bound by strict confidentiality agreements and can only use it for specified purposes.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect against unauthorized access, alteration, or disclosure.

Security Measures We Implement

• SSL/TLS encryption for data transmission between your device and our servers
• Regular security audits and vulnerability assessments
• Access controls limiting staff who can view personal information
• Secure backup systems with encrypted storage
• Monitoring systems to detect and respond to potential security incidents

While we take reasonable steps to protect your data, no online system is completely secure. If we become aware of a data breach that might affect your information, we'll notify you promptly as required by Australian law.

Third-Party Services

We work with carefully selected service providers to deliver our educational programs. These might include:

• Payment processors for handling course fees and subscriptions
• Email service providers for course communications and newsletters
• Cloud hosting services for platform infrastructure
• Analytics tools to understand how students use our resources
• Learning management system providers for course delivery

Each third party operates under their own privacy policies. We recommend reviewing their practices, though we ensure all partners meet Australian privacy standards before engaging them.

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. You can exercise these rights by contacting us directly.

Making a Request

To access, correct, or delete your information, send a written request to our privacy officer. We'll respond within 30 days and verify your identity before processing requests. There's usually no charge, though we might apply a reasonable fee for complex or repeated requests.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies and Tracking

Like most websites, we use cookies and similar technologies to improve your experience and understand how people use our platform. You can control cookie settings through your browser, though some features might not work properly if you disable them.

Types of Cookies We Use

• Essential cookies that keep you logged in and remember your preferences
• Performance cookies that help us understand which content is most valuable
• Functional cookies that remember your settings and choices
• Analytics cookies that show us how visitors navigate our site

We don't use advertising cookies or share cookie data with advertising networks. Our tracking focuses on improving educational outcomes rather than marketing purposes.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods.

Active student records are maintained throughout your enrolment and for seven years after completion. This allows us to provide references, verify qualifications, and meet Australian tax and business record requirements. Course materials you submit might be retained longer as examples for future students, but only with your explicit consent and appropriate anonymization.

Marketing communications stop when you unsubscribe, though we'll keep a record of your opt-out preference. Basic contact information might be retained to honour your unsubscribe request.

International Data Transfers

While our primary servers are in Australia, some service providers might process data overseas. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Any international transfers comply with Australian Privacy Principle 8, which requires us to take reasonable steps to ensure overseas recipients don't breach privacy principles. We use contractual clauses and verify that partner countries have comparable privacy protections.

Children's Privacy

Our courses are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent who believes your child has provided us with personal information, contact us and we'll delete it promptly.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. The date at the top shows when we last revised it. Significant changes will be communicated to active students via email, and the updated policy will be posted on our website.

Continuing to use our services after we post changes means you accept the updated policy. If you disagree with changes, contact us to discuss your concerns or discontinue using our services.